Privacy Policy
Last Updated: [December 27, 2024]
Welcome to TrueKeVape (the “Site”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our Site. By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Age Restriction
As a retailer of vape products, we strictly cater to individuals aged 19 years or older in accordance with local laws and regulations. We do not knowingly collect personal information from anyone under the age of 19. If you are under 19, you may not use or access this Site or its services.
Important: If you are a parent or guardian who discovers your child (under 19) has provided personal information through our Site, please contact us immediately at [email protected]. We will remove the information as quickly as possible.
2. Information We Collect
2.1 Personal Information
We may collect personal information that can identify you, such as:
- Name
- Billing and shipping address
- Phone number
- Email address
- Payment information (e.g., credit card details) collected through secure third-party payment gateways
- Date of birth, if required for age verification
2.2 Browsing and Device Information
When you visit our Site, we may collect non-personal information regarding your device, browser, and browsing actions:
- IP address
- Browser type and version
- Time zone settings
- Referring/exit pages and URLs
- Operating system
- Date/time stamps and clickstream data
2.3 Cookies and Tracking Data
We use cookies and similar technologies (e.g., web beacons, pixels, and tags) to track activity on our Site. This data helps us improve user experience, analyze trends, and administer the Site more efficiently.
3. How We Use Your Information
TrueKeVape uses the collected information for a variety of purposes, including but not limited to:
- Fulfilling and managing your orders, including shipping and returns.
- Processing your payments and verifying your identity.
- Providing age verification to comply with legal requirements.
- Sending you order confirmations, updates, and support or administrative messages.
- Personalizing your experience on our Site (e.g., showing relevant products or offers).
- Maintaining and improving our Site, products, and services.
- Identifying and preventing fraud or any other unauthorized or illegal activity.
- Understanding visitor usage patterns through analytics and performance monitoring.
- Ensuring compliance with applicable laws, regulations, and our own internal policies.
4. Legal Basis for Processing (If Applicable)
If you are located in a jurisdiction that requires a legal basis for processing personal data (e.g., the European Economic Area under the GDPR), we rely on one or more of the following bases:
- Performance of a Contract: We need the information to provide you with our services, including fulfilling orders and providing customer support.
- Compliance with Legal Obligations: We are subject to legal requirements that necessitate collecting certain personal data (e.g., age verification).
- Legitimate Interests: We process data to understand usage, improve our services, and detect fraud.
- Consent: We may rely on your consent to collect and process information where required by law.
5. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:
- Service Providers: We may engage third-party companies to facilitate our services (e.g., payment processing, shipping, marketing support). These companies are obligated not to disclose or use your information for any purpose other than providing services to us.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will notify you before it is transferred and becomes subject to a different Privacy Policy.
- Legal and Regulatory Compliance: We may disclose your information to comply with legal obligations, law enforcement requests, court orders, or other public authorities if required.
- Fraud and Safety: We may disclose information if we believe it is necessary to protect our rights, property, or the safety of others, or to investigate potential violations of our Terms & Conditions.
6. Cookies and Similar Technologies
We use cookies (small text files stored on your device) and other tracking technologies to improve your experience on our Site. For instance, we use cookies to:
- Remember items in your shopping cart.
- Understand your preferences based on previous or current site activity.
- Compile aggregate data about site traffic and interactions to offer better site experiences.
If you prefer to disable cookies, you can do so in your browser settings. However, blocking cookies may limit some functionality of our Site.
7. Data Security
We take reasonable steps to secure your personal data from accidental loss and from unauthorized access, use, alteration, or disclosure. Measures include:
- Secure Sockets Layer (SSL) certificates for data encryption during transmission.
- Strict access controls to personal data stored on our servers.
- Regular monitoring for potential vulnerabilities or attacks.
Despite these measures, no electronic transmission or storage method is completely secure. We cannot guarantee the absolute security of your personal information.
8. Data Retention
We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy or to comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer require your personal information, we will securely delete or destroy it.
9. International Data Transfers
Your information may be transferred to—and maintained on—computers located outside of your province, state, or country, where the data protection laws may differ. By using our Site, you consent to such transfers. We take steps to ensure your data is treated securely and in accordance with this Privacy Policy, including implementing standard contractual clauses or other safeguards where required by law.
10. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Update or correct any inaccuracies in your personal data.
- Deletion: Request the deletion of your personal data in certain circumstances.
- Restriction: Restrict or object to the processing of your personal data.
- Portability: Request a copy of your personal data in a machine-readable format.
- Withdraw Consent: Where we rely on your consent, you may withdraw it at any time.
If you wish to exercise any of these rights, please contact us at [email protected]. We may require proof of identity to process certain requests, and local laws may allow or require us to refuse certain requests.
11. Third-Party Links
Our Site may contain links to third-party websites that we do not operate. Once you click a third-party link, you will be directed to their site. We recommend you review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party site or service.
12. Policy for Vape Manufacturers (If Applicable)
Since we also manufacture vape products, we may collect additional business-related information if you engage with us as a wholesale client or distributor. This can include:
- Business name, licensing credentials, and contact person details.
- Records of purchase orders and manufacturing specifications.
- Distribution or resale details for compliance and regulatory tracking.
All such information is handled in accordance with this Privacy Policy and relevant laws, and may also be subject to additional terms or agreements specific to our manufacturing services.
13. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page and update the “Last Updated” date at the top. Your continued use of our Site after any changes signifies your acceptance of the new terms.
14. Contact Us
If you have any questions or concerns about this Privacy Policy, our data practices, or your rights, please contact us:
TrueKeVape
Toronto, Ontario, Canada
[email protected]